Refund Policy

Summary

SSB Psych Buddy packages give immediate access to digital content. Once a package has been activated, it is not refundable. We will refund you in full in the situations below.

When we refund in full

• Charged, but access was not activated. If money was deducted but your subscription was not activated, and we cannot activate it, we refund the full amount you paid (including GST).
• Duplicate payment. If you were charged more than once for the same order, every duplicate payment is refunded in full. Our system detects most duplicates automatically and refunds them without you needing to ask.
• Failed payments. If a payment failed but the amount was debited, it is normally reversed automatically by your bank or by Razorpay. If it isn't, contact us and we will help.

How to ask

Contact us via the Contact page with your registered email address, the date of payment and any payment or receipt reference. Please do not send card details or your UPI PIN.

Timing

Approved refunds are issued to the original payment method through Razorpay. Banks usually credit refunds within 5–7 working days, but timing depends on your bank.

Cancellations

Packages do not renew automatically, so there is nothing to cancel. Your access simply ends on its expiry date.